Hotel Administrator / Telephone Operator

Permanent - Full Time (40 hours, variable shifts)

Closing date: 31st July 2021

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Job Title - Hotel Administrator/ Telephone operator
Aims - Provide the hotel with a high standard of administration tasks
Reports to - Rates and Revenue Manager
Department - Office
Hours - 4 x 8 hour days over 7 days a week including weekends, variable shift hours of 8 - 4, 9 - 5 and 1 - 9

Job description
You will be responsible for delivering good communication between the hotel and customers and the hotel departments, together with daily financial audits, banking and balancing.
In addition to the daily procedures you will be expected to take reservations for the hotel, spa and dining room both over the phone and via email.

Main responsibilities
Answering the hotel switchboard telephone
Daily auditing of transactions
Banking
Till resetting
Processing express check out payments
Chasing of outstanding accounts
Support the reservations and admin team to deliver a high level of customer service at all times
 
Skills required
Polite and confident telephone manner
Good numeracy and excel skills
Good customer service
Ability to work well in a team
Be self motivated and have the ability to prioritise tasks independently