Any cancellation, postponement or significant changes in arrangements must be confirmed in writing or by email.
The hotel reserves the right to amend the cancellation policy according to the offer, periods such as Christmas, New Year and Peak seasons. They may also run pay & save or non-refundable campaigns in which these cancellations will supersede this policy. Should this be the case, you will be informed upon booking and these policies will be written on the website. Once at the hotel if you wish to cut your stay short, full accommodation charges will apply. Any person who does not cancel or turn up for their stay will be charged a full accommodation charge.
1 - 3 BEDROOMS
- Cancellations and postponements 3 days or more prior to arrival | Non refundable Deposit is retained, no further charges will be incurred.
- Cancellations 3 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non refundable Deposit due is £100 per person taken upon booking.
- Payment will be taken from the card held against the booking or the hotel will forward you a payment link for payment to be made 72 hours prior to arrival.
4 - 6 BEDROOMS
- Cancellations and postponements 15 days or more prior to arrival | Non refundable Deposit is retained, no further charges will be incurred.
- Cancellations and postponements 14 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non refundable Deposit due is £100 per person per person upon booking, our reservations team will contact you to arrange this.
- Remaining balance and rooming list is due 14 days prior to arrival. Payment will be taken from the card used to secure the booking unless otherwise stated.
7 - 9 BEDROOMS
- Cancellations and postponements 29 days or more prior to arrival | Non refundable Deposit is retained, no further charges will be incurred.
- Cancellations 28 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non refundable Deposit due is £100 per person per person upon booking, our reservations team will contact you to arrange this.
- Remaining balance and rooming list is due 28 days prior to arrival. Payment will be taken from the card held against the booking unless otherwise stated.
School Holidays
- Cancellations and postponements 28 days or more prior to arrival | Non refundable Deposit is retained, no further charges will be incurred.
- Cancellations 28 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non refundable deposit due is £100 per person taken upon booking.
- Payment will be taken from the card held against the booking or the hotel will forward you a payment link for payment to be made 28 days prior to arrival.
Christmas and New Year
- Cancellations and postponements - on booking, a non refundable deposit of 33% will be charged, cancellations made within 29 - 56 days will result in charges of 70%, cancellations made within 28 days of arrival will results in charges of 100%
- Non refundable Deposit of 33% taken upon booking.
- Payment will be taken from the card held against the booking or the hotel will forward you a payment link for payment to be made 28 days prior to arrival.
Apartments
- Cancellations and postponements 28 days or more prior to arrival | Non refundable deposit is retained, no further charges will be incurred.
- Cancellations 28 days or less prior to arrival | Full payment will be taken from the card held against the booking.
- Non refundable deposit due is £100 per person taken upon booking.
- Payment will be taken from the card held against the booking or the hotel will forward you a payment link for payment to be made 28 days prior to arrival.
Special Offers where full payment is required
- Full payment is required at the time of booking
- Cancellations and postponements | Non refundable full payment is retained
- We strongly recommend you insure your holiday against cancellation
10 BEDROOMS OR MORE
Please contact our groups department for terms and conditions via email at groups@brendhotels.com or call 01271 340000.