Access Statement

Welcome to Saunton Sands Hotel.

We are committed to creating great memories and experiences for all our guests. We hope you will find this access information useful and that it helps to make your visit an enjoyable one.

We are aware that everyone’s needs are different, so if there is any detail you are looking for that is not covered in the information below, then please do get in touch and we will be happy to help. And of course, our friendly and experienced team will be on hand to assist you at any point during your stay with us.

Some general points on access

  • The hotel is arranged over four floors and there is lift access to the three main floors.
  • There is lift access to our Restaurant and main lounge, which are both on one level.
  • We have three apartments on ground floor level; "Surf" apartment (with two twin beds and one double bed) has wet room facilities.
  • There are disabled toilet facilities in Reception and In the Spa.

Directions to the hotel

  • From the M5 take junction 27 (A361 North Devon Link Road).
  • Follow this road for 37 miles until you reach Barnstaple.
  • From Barnstaple follow the signs for Braunton.
  • Upon reaching Braunton, turn left at the traffic lights and follow the road to Saunton.
  • You will pass the golf club on your left, then the entrance to the beach also on your left.
  • Continue 100 yards until you reach the hotel entrance, again on the left.
  • Our postcode is EX33 1LQ.

Before you arrive

  • Enquiries and reservations may be made online or by phone, fax or email.
  • Should you require a taxi from the Barnstaple Railway or Bus Station (30 minutes drive), we use a reliable company and would be able to book them on your behalf.

When you arrive at the hotel

  • There is a drop off point, on a slight incline, at the main entrance to the hotel.
  • There are two designated disabled parking spaces in the car park at the front of the hotel.
  • Entrance to the front of the hotel is via steps or a ramp.
  • Porters are always available to assist you and, if you wish, your luggage can be collected from your car and delivered direct to your room. A porter can also help you upon departure.

Our Reception Area

  • The reception desk is accessed from the main entrance
  • The floor is carpeted.
  • Our staff are always available to help you with check-in.

Public Areas

  • All corridors are well lit and carpeted.
  • The Restaurant and main lounge are on one level, on the lower ground floor, accessible from the main entrance by steep stairs or the lift.
  • In the lower ground floor and Bar area, some of the floors are tiled and some are carpet.
  • Any doors in these areas are on auto closures.

Public Toilets & Accessible Shower Room Facilities

  • There are two disabled toilets, one in Reception, opposite the main lift, on the ground floor and the second in the Source Spa
  • Ladies toilets are available on the lower ground floor, close to the Restaurant and Lounge. The Gentleman's toilet on the ground floor.
  • Accessible Shower Room facilities are available in a selection of hotel bedrooms.  We also have additional disabled facilities within the Source Spa

The Restaurant

  • The Restaurant floor is mainly carpeted with some areas that are tiled.
  • There is ample movable seating and there are chairs with or without arms available.
  • There is background music in most areas. This can be adjusted if requested.
  • Service is a mixture of full buffet and table service. Full waiter service is provided if required.
  • Restaurant tables are laid with white table linen.
  • There is a mixture of natural and artificial light in all areas.

Accommodation

  • There are 95 rooms located over four floors with lift access to the three main floors.
  • There are two apartments on ground floor level; "Surf" with two twin and one double bedded room has walk-in facilities.  Beach View is a twin and double bedded apartment with a walk in shower facility 
  • We do not have fully adapted bathrooms, we, however, have a number of bedrooms with walk-in showering facilities
  • There are telephones in all rooms and 24 hour room service is available.

Swimming Pools

  • The indoor heated pool suite is on the ground floor and is accessed by steps and a lift.
  • Entry into the indoor pool is by 5 built in steps at one end with a hand rail the full length of these steps.
  • The outdoor pool is accessed by steps.

Terrace Area

  • Access to the sea facing terrace is via the lounge area which has a slightly raised edge on the doorways.
  • The patio itself is a flat paved surface with some movable seating.

Source Spa & Wellness

  • The Hotel Spa is located on the entrance level.
  • All treatment rooms and rooftop relaxation areas are serviced by a lift.
  • The Thermal Suite is located on the ground floor.  Sauna and Steam room accessible at floor level.  The vitality pool is accessible up 4 steps with a full hand rail and 3 steps down with a handle into the pool.

Equipment Available

Please reserve the following equipment when you make your booking. If you require anything that is not listed below, please contact us and we will do our utmost to arrange the hire on your behalf.

  • Wheelchair
  • Bath seat
  • Cot
  • High Chair
  • Some bedrooms have minibars, suitable for the storage of medication and the hotel will endeavour to allocate these on requests of this facility.

Fire Alarm

  • The fire alarm is a continuous sounder and does not have flashing lights.
  • Deafguards linked to the fire alarm system are available on request for those guests with impaired hearing.
  • Fire action notice are available in each room. Please ensure that you make yourself familiar with these for your own safety.
  • A Personal Emergency Evacuation Plan can be agreed with guests on arrival.

Additional Information

  • Service dogs (only) are welcome.

Feedback

We have tried to be as accurate and detailed as possible in our Access Statement but we are always willing to give further information on any aspect of the hotel. If you feel you have a particular query we have not covered then please do not hesitate to contact us.

We are always looking to improve our service to our guests, so please let us know if you have any comments about this access statement. We would welcome any suggestions you may have that would make your stay with us more comfortable and enjoyable.

Contact Details

Tel: 01271 890212

Reservations: 01271 892001

Fax: 01271 890145

Email: reservations@sauntonsands.com

Website: www.sauntonsands.com

Address: 
Saunton Sands Hotel,
Saunton,
Nr Braunton
EX33 1LQ