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Frequently Asked Apartment Questions

Apartment Information

The self-catering apartments we offer are well equipped and come complete with towels, tea towels, washing up equipment, toilet rolls and a good range of kitchen utensils. If you reserve an apartment with a dishwasher, dishwasher tablets will be supplied for you.

You are more than welcome to arrive prior to check-in time to relax and enjoy our facilities.

Check-in for apartments is from 4pm 

While staying in the apartment's guests are welcome to use all the hotel facilities, dine in the hotel restaurants and join in with the entertainment.

Booking essential. 

We have guest laundry facilities available at the hotel.

Please see Guest Relations to reserve a table for breakfast. If we have no availability in The Restaurant, we will arrange a table in the Terrace Lounge for you.

Sainsbury's, Tesco's and Asda all deliver to the hotel.

Pets are not allowed in the hotel, but some of our self-catering apartments are now dog-friendly. Please speak to a member of team if you are planning on bringing a dog.

Find out more.

All cancellations will result in a loss of the non-refundable deposit. 

Once you have confirmed a reservation with us, should you wish to cancel, the following charges apply:

Cancellation: Cancellations made within 28 days of arrival will result in full charges 

Cleaning charges: Guests are expected to leave the apartment in the same condition as found upon arrival. Failure to do so will result in a cleaning charge being applied. 

Additional Charges: Daily bin and towel service is included within your stay; however, a full-service is available at an additional cost of £20 per day. Please notify Guest Relations 24 hours in advance if you would like to book this. 

Pet Policy: Dogs are allowed in specified apartments with prior approval. Guests are responsible for any damage caused by their dog(s) to the apartment or hotel grounds. Any additional cleaning or repair to your final bill.

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